The 2024 Business Agility report: Towards human-centric organisations

Today’s business landscape is tougher than ever. Inflation, staffing concerns, and the accelerating pace of change put intense pressure on organisations. Leaders must make tough decisions about where to invest their limited time and resources.

The 2024 Business Agility Report provides key trends and insights gathered from 300 organisations worldwide to understand the challenges, successes and impacts to enterprises' business agility.

One key trend in 2024 is that while companies are investing less in large transformational activities and hiring fewer specialists, there is a renewed focus on customer-centric, human-centred operations.

Top-performing companies are making agility a core business practice, not just a one-time transformation project. More organisations are also improving their entire business, rather than focusing on a single division or department.

The outcome? Organisations that embrace business agility are reaping tangible benefits, with most reporting improved operational productivity, customer satisfaction, as well as commercial and financial outcomes.

Download the report today to uncover the insights and actionable pathways your organisation can take to give it greater adaptability and more responsive to change.